Reference

gtr11 Legal terms for your account

gtr11 sets out the Legal rules behind account access, personal data, cookies, payment records and requests for changes, so you can decide how to use our services with…

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gtr11 gtr11 Legal terms for your account
CONTACT PATHS

Get Legal help through account support

A clear contact path matters when you need a correction, access explanation or privacy request.

Account access Use the account support route when phone verification, a login step or a local-law…
Payment records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, provide the receipt…
Privacy request Ask through the account support channel to request a data copy, correction or deletion…
DATA PRACTICES

How gtr11 handles Legal account data

Our Legal approach is practical: we use account data to operate access, verify the person making a request and trace payment records when a status needs checking.

Data handling

We handle your phone number, account details and request history for access, verification, support and security tasks.

Cookie choices

Cookies can support sign-in continuity and page settings across your mobile or desktop path.

Account security

Keep your login details private and complete phone verification before account access.

Record retention

We retain account, support and payment records for service, security or legal needs, then assess whether continued storage is required.

Change requests

You can request correction of account details or ask about stored data through support.

Who to contact

Our account support route is the starting point for Legal questions, privacy requests and access concerns.

Legal answers before you open an account

These Legal answers cover the questions we expect before account creation or a privacy request. They explain the practical steps around access, data, cookies and payment records without replacing the current terms shown in your account flow. If your location or circumstances change, access depends on local law, so contact support before relying on a previous answer.

The gtr11 Legal page covers account terms, privacy, cookies, security, record retention, payment references and contact routes. It also explains that access is available where local law permits.

Yes. Account eligibility and service access depend on local law. Check the wording shown during phone verification and contact account support if your location creates uncertainty.

We may use your connected phone number, account details, request history and payment references to verify identity, handle support, protect access and respond to a valid Legal request.

Use the account support route, identify the connected phone number and name the field or record that needs correction. We verify the request before changing private account data.

DANA and QRIS references are used to trace a payment status or answer an account query. Keep the receipt reference and date available when asking support to check a record.

You can submit a deletion request through account support. We assess it against security, service and legal record duties, then explain what can be removed where local law permits.

Pause the relevant account step and contact support with the exact wording, your connected phone number and any receipt reference. We can direct the question to the appropriate Legal route.

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